Nexus Luxe Holidays Privacy Policy

Welcome to Nexus Luxe Holidays! We understand your privacy is important and strive to protect your personal information. This policy outlines how we collect, use, and share your data.

Information We Collect:

- Personal details: Name, email address, phone number, passport details, travel preferences, booking information, and any other information you provide while booking or interacting with us.

- Usage data: We automatically collect website visit data like pages viewed, links clicked, IP address, and browsing history.

How We Use Your Information:

- Booking Fulfilment: We use your details to fulfil travel bookings, send travel documents, and provide relevant trip information.

- Personalized Offers: We analyse your preferences and browsing behaviour to suggest destinations, deals, and promotions you might enjoy.

- Communications: We may contact you via email or phone with special offers, travel updates, and promotional materials. You can opt out anytime.

- Internal Marketing: We may use anonymized data for internal marketing and promotions, but never to identify you individually.

- Improvement: We analyse data to improve our website, services, and user experience.

- Legal Compliance: We may share your information to comply with laws, court orders, or protect our rights and interests.

Information Sharing:

- Trusted Partners: We share your details with travel agents, resorts, and payment gateways to confirm and fulfil your bookings. These partners are bound by strict confidentiality agreements.

- No Unauthorized Sharing: We will never sell, rent, or share your information with unauthorized parties.

Retention of Your Information

- We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Data Storage & Security:

- Google Drive: Your data is stored securely in Google Drive, adhering to their robust privacy policies.

- Payment Gateways: Payment information is processed by secure gateways like Marx Payment Gateway, who are GDPR compliant and have their own privacy policies.

- Cookies: We use cookies to personalize your experience and improve our website. You can manage cookie preferences in your browser settings.

Your Choices:

You have the right to access, update, or delete your information. Contact us via email reservations@nexusluxe.com to make any changes.

You can opt out of marketing communications with the "unsubscribe" link in our emails.

Policy Updates:

We may update this policy periodically. Please check back here for changes.

Consent and Acceptance:

By using our website and services, you consent to this privacy policy.

Contact Us:

For any questions or concerns, please contact us at:

Email: reservations@nexusluxe.com

We appreciate your trust and commitment to Nexus Luxe Holidays!